What is your transfer policy?

Transferring is entirely free!

Ticket buyers who purchase tickets and set up a MyAccount will be permitted to transfer their tickets to an alternative screening free of charge (subject to availability) at any time up to the start of your screening.

In order to transfer your tickets, you will first need to create an account here: https://rooftopfilmclub.com/account/

Please use the email address you used to make your booking. 

From here, you can choose the film to transfer to by clicking the blue 'TRANSFER' button. You'll be taken to our website where you can add your desired tickets to your basket and checkout with your existing order converted into credit.

Missing the transfer window does not make you eligible for a refund. If we are forced to reschedule your screening due to circumstances outside of our control, your tickets will automatically be valid for the new screening date. If you cannot make this date, your tickets can be transferred for free to another screening of your choice (subject to availability).

If you have booked via a ticketing partner, please contact us via email and we will help you rearrange your tickets.